Shipping & Local Delivery Policy

📦 UK Mainland Shipping with Royal Mail & DPD

Weight Based Shipping (Ambient)

Up to 2KG

Royal Mail Tracked 48 (2-3Days)	£3.49
Royal Mail Tracked 24 (1-2 Days)	£4.49

Up to 5KG

Royal Mail Tracked 48 (2-3Days)	£4.49
Royal Mail Tracked 24 (1-2 Days)	£5.99

Up to 10KG

Royal Mail Tracked 48 (2-3Days)	£5.49
DPD Next Day (1-2 Days)	£6.99

10KG+

DPD Next Day (1-2 Days)

£6.99

Royal Mail 24 (1-2 Days) - UK Mainland

Royal Mail Tracked 24 aims for next-day delivery from the date of dispatch, but it can take up to two working days, and deliveries are made Monday to Saturday, excluding bank holidays. We don't dispatch on Weekends or Bank/Public Holidays, please do keep this into consideration when placing your order.

Order Day (before 12pm)	Delivery (Estimated Arrival Day)
Monday	Delivery Tuesday/Wednesday
Tuesday	Delivery Wednesday/Thursday
Wednesday	Delivery Thursday/Friday
Thursday	Delivery Friday/Saturday
Friday	Delivery Saturday/Monday
Saturday	Delivery Tuesday/Wednesday
Sunday	Delivery Tuesday/Wednesday

 

Order Day (after 12pm)	Dispatch // Estimated Arrival Day
Monday	Tuesday Dispatch // Delivery Wednesday/Thursday
Tuesday	Wednesday Dispatch // Delivery Thursday/Friday
Wednesday	Thursday Dispatch // Delivery Friday/Saturday
Thursday	Friday Dispatch // Delivery Saturday/Monday
Friday	Monday Dispatch // Delivery Tuesday/Wednesday
Saturday	Monday Dispatch // Delivery Tuesday/Wednesday
Sunday	Monday Dispatch // Delivery Tuesday/Wednesday

Royal Mail 48 (2-3 Days) - UK Mainland

Royal Mail Tracked 48 aims for delivery within 2-3 working days from the date of dispatch, and deliveries are made Monday to Saturday, excluding bank holidays. We don't dispatch on Weekends or Bank/Public Holidays, please do keep this into consideration when placing your order.

Order Day (before 12pm)	Delivery / Estimated Arrival Day
Monday	Delivery Wednesday/Thursday
Tuesday	Delivery Thursday/Friday
Wednesday	Delivery Friday/Saturday
Thursday	Delivery Saturday/Monday
Friday	Delivery Monday/Tuesday
Saturday	Delivery Wednesday/Thursday
Sunday	Delivery Wednesday/Thursday

 

Order Day (after 12pm)	Dispatch // Estimated Arrival Day
Monday	Tuesday Dispatch // Delivery Thursday/Friday
Tuesday	Wednesday Dispatch // Delivery Friday/Saturday
Wednesday	Thursday Dispatch // Delivery Saturday/Monday
Thursday	Friday Dispatch // Delivery Monday/Tuesday
Friday	Monday Dispatch // Delivery Wednesday/Thursday
Saturday	Monday Dispatch // Delivery Wednesday/Thursday
Sunday	Monday Dispatch // Delivery Wednesday/Thursday

DPD Next Working Day Delivery & Chilled Food Delivery (Up to 25Kg)

DPD Next Working Day (1-2 Days)	£6.99
DPD Next Working Day (1-2 Days) + Temperature Controlled Packaging	£8.99

 

Each parcel has a 25kg limit. If your order is more than 25kg, we will charge an additional delivery fee per parcel required based on your selected service. These terms are set by our courier company.

* If you qualify for Free Shipping and your order is more than 25kg, the first parcel will be free of charge but additional parcels will be charged based on your selected service. As we offer in-store shelf prices on our website; if we don't charge for additional packaging and shipping costs that we endure, we lose out as a small business. Thank you for your understanding ❤️

All products on our website are priced as the same as our in-store shelf prices, unlike other websites we don't increase our product pricing to compensate for the additional costs for packaging and shipping. Instead we offer a transparent shipping cost with packaging included and a flat service fee per order. Frozen & Chilled products require additional temperature controlled packaging and ice packs to keep the cold chain during your delivery which increases shipping cost to ensure your products are delivered to you in the best possible quality. Our website will automatically apply the correct shipping cost during checkout, should there be any errors, we may contact you to pay for the correct shipping cost.

** We offer a same-day dispatch service for all orders placed Monday - Thursday before 12pm for our DPD Next Day Shipping service. Orders placed after 12pm will be dispatched the following day.

Express UK Shipping (1-2 Days) - UK Mainland

Order Day (before 12pm)	Delivery / Arrival Day
Monday	Delivery Tuesday (Next Working Day)
Tuesday	Delivery Wednesday (Next Working Day)
Wednesday	Delivery Thursday (Next Working Day)
Thursday	Delivery Friday (Next Working Day)
Friday	Delivery Following Tuesday
Saturday	Delivery Following Tuesday
Sunday	Delivery Following Tuesday

 

Order Day (after 12pm)	Dispatch / Arrival Day
Monday	Tuesday Dispatch / Wednesday Delivery (Next Working Day)
Tuesday	Wednesday Dispatch / Thursday Delivery (Next Working Day)
Wednesday	Thursday Dispatch / Friday Delivery (Next Working Day)
Thursday	Monday Dispatch / Delivery Following Tuesday
Friday	Monday Dispatch / Delivery Following Tuesday
Saturday	Monday Dispatch / Delivery Following Tuesday
Sunday	Monday Dispatch / Delivery Following Tuesday

 

We don't dispatch on Weekends or Bank/Public Holidays, please do keep this into consideration when placing your order.

We currently only deliver to UK Mainland only, not including Northern Ireland. Please contact us to discuss the possibility of manual shipping if you are outside of UK Mainland.

Once your order is dispatched, you will receive a tracking link via email to see your order status with DPD. On the day of your delivery you will receive an email and an SMS text message from DPD with your estimated 1 hour delivery window. Please ensure you provide a valid UK mobile number during checkout for the best delivery experience.

If you have chilled perishable products in your order shipped in temperature controlled packaging, you must ensure someone is available to accept delivery or select to leave with a neighbour or your safe space. If you miss your delivery day and the delivery is scheduled for the following day there may be a chance that the cold chain might have been broken due to fluctuating weather conditions. Please ensure the products are cold to the touch upon delivery. We will not accept refunds if your miss your delivery day and your products are no longer safe to consume.

We operate a strict Challenge 25 policy and DPD will require ID for age restricted products.

The cargo company reserves the right to change the delivery due to unforeseen circumstances, once dispatched we have no control in how your delivery is handled and can't guarantee your chose delivery date.

Free Click & Collect

Minimum order value £11.49

Available 7 Days a week, our customers can place free click & collect orders for in-store pickup from our local store: Continental Food Store, 96-98 Petersfield Avenue, Harold Hill, Romford, RM3 9PH.

Opening Hours

Monday - Saturday	8am - 7pm
Sunday	8am - 2pm

 

Same-Day Local Delivery

Free for all orders £40+

Minimum order value £11.49

Standard local delivery rates start from £0.99 to £5.99 depending on your distance from our store.

Available 6 Days a week (Mon - Sat), our customers can place local delivery orders within their selected 1 Hour Delivery Slot. We aim to deliver within the 1 hour window, however due to unforeseen circumstances, driver availability, traffic / weather conditions & demand of service, we may have delays. We will always communicate with you should there be any delays.

Once your order is dispatched, you will receive a SMS text message and email with a tracking link to see where your driver is and their estimated time of arrival. Please ensure you provide a valid UK mobile number and email during checkout.

We operate a strict Challenge 25 policy and will require ID for age restricted products.