Shipping policy
Shipping policy
UK delivery with Royal Mail & DHL
We deliver to UK mainland addresses only (not Northern Ireland). If you're outside the UK mainland, please contact us to discuss manual shipping if possible.
All products on our website are priced the same as on our shelves in store. We offer a clear delivery charge with packaging included, and a flat £1.49 service fee per order. The service fee helps with the costs of running our online ordering system, picking and customer support. Your delivery cost is worked out automatically at checkout. If it is ever wrong, we may contact you to pay the correct amount.
Free next working day delivery on UK mainland orders £70+.*
Royal Mail (ambient products)
| Parcel weight | Tracked 48 (2–3 days) | Tracked 24 (1–2 days) |
|---|---|---|
| Up to 2kg | £3.99 | £4.99 |
| Up to 5kg | £4.99 | £6.99 |
| Up to 10kg | £6.99 | £9.99 |
DHL next working day and chilled food delivery (up to 15kg)
| Service | Price |
|---|---|
| DHL Next Working Day (1–2 days) | £6.99 |
| DHL Next Working Day + temperature-controlled packaging | £8.99 |
Each parcel has a 15kg limit. If your order is over 15kg, an additional delivery fee is charged for each extra parcel, based on the service you choose. These terms are set by our courier.
*Free shipping applies to qualifying UK mainland addresses only. If your order qualifies and is over 15kg, the first parcel is free and each extra parcel is charged at your chosen service. Because we sell at our in-store shelf prices, we'd lose out as a small business if we didn't charge for the extra packaging and shipping. Thank you for understanding ❤️
Chilled and frozen products
Chilled and frozen products need temperature-controlled packaging and ice packs to keep them cold on the way to you, which is why their delivery costs more.
Frozen products are delivered chilled, not frozen, when sent by courier. They will have thawed, so we can't guarantee they arrive in optimal condition; please order them at your own risk. We don't recommend re-freezing them. Keep them in the fridge and use within 3 days.
If your order contains chilled products, please make sure someone is available to accept the delivery, or choose to leave it with a neighbour or in your safe place. If a delivery is missed and rescheduled for the next day, the products may not have stayed cold. Please check they are cold to the touch when they arrive. We can't refund chilled products that are no longer safe to eat because a delivery was missed.
Dispatch and delivery times
- Royal Mail: orders placed before 12pm Monday to Friday are dispatched the same day. Orders placed after 12pm are dispatched the next working day. Tracked 24 aims for next-day delivery but can take up to two working days; Tracked 48 aims for 2–3 working days. Royal Mail delivers Monday to Saturday, excluding bank holidays.
- DHL next working day: orders placed Monday to Thursday before 12pm are dispatched the same day and delivered the next working day. Orders placed on Thursday after 12pm, or on Friday to Sunday, are dispatched on Monday and delivered on Tuesday.
We don't dispatch at weekends or on bank/public holidays.
Once your order is dispatched, you'll receive a tracking link by email. DHL also sends an email and a text message on the day of delivery with your estimated 1-hour delivery window, so please give a valid UK mobile number at checkout.
We operate a strict Challenge 25 policy, and the courier will require ID for age-restricted products. Once an order has been dispatched, delivery is handled by the courier, so we can't guarantee your chosen delivery date.
Free click & collect
Minimum order £11.49. Available 7 days a week from Continental Food Store, 96–98 Petersfield Avenue, Harold Hill, Romford RM3 9PH.
Opening hours: Monday to Saturday 8am–7pm, Sunday 8am–2pm.
Same-day local delivery
Free on orders over £40; otherwise from £0.99 to £5.99 depending on your distance from our shop. Minimum order £15.00. Available Monday to Saturday in a 1-hour delivery slot you choose at checkout. We aim to deliver within your slot, but driver availability, traffic, weather or demand can cause delays, and we'll always let you know. You'll receive a text message and email with a tracking link once your order is on its way. Please give a valid UK mobile number and email address at checkout. We operate a strict Challenge 25 policy and will require ID for age-restricted products.